Refund & Subscription Policy

Effective: 1 June 2026 · Last updated: 28 May 2026

Subscriptions

• Plans are billed monthly on your billing anniversary date
• Cancel at any time via Settings → Billing → Cancel Plan or by emailing support@auraflux.co
• On cancellation, access continues until the end of the current billing period
• Monthly subscriptions are non-refundable except where required by law or per the exceptions below

Credit Packs

• Credit top-up packs are non-refundable once purchased
• Credits do not expire while your account is active
• Credits are forfeited on account termination for ToS violations

Refund Exceptions

We will issue refunds for:

• Duplicate charges caused by a billing error
• Service outages exceeding 24 continuous hours within a billing period
• Charges made after a confirmed cancellation

How to Request a Refund

Email support@auraflux.co with your account email and order number. We respond within 2 business days.

App Store Purchases

Purchases made through the Apple App Store or Google Play are subject to their respective refund policies. Contact Apple or Google directly for those refunds.